Frequently Asked Questions

Common Questions

The Grand Tour

• Is there parking available nearby the departure point for The Grand Walking Tour?
• Why is The Grand Tour the best way to discover Old Quebec City - a World Heritage Site?
• Do you offer a shuttle service to Old Quebec City?
• Do you cancel tours in case of rain?
• Does The Grand Tour take place in two languages at a time?
• How can I pay for The Grand Tour?
• Do we need to reserve to join The Grand Walking Tour of Old Quebec City?
• Do you require a minimum number of people for a departure of The Grand Walking Tour to take place?
• If we are part of a small group of visitors to Quebec City, do you offer reduced rates?
• Does The Grand Walking Tour enter a few historic buildings?
• Does The Grand Walking Tour go inside Chateau Frontenac?
• Does The Grand Walking Tour enter the Quebec Citadel and the Governor General’s Residence?
• Does The Grand Walking Tour cover the Quebec Plains of Abraham?
• How many Quebec historical sites do you visit during The Grand Walking Tour of Old Quebec City?
• Is Quebec First Nations’ history part of The Grand Tour ?
• Are you employed by the Quebec Business and Convention Bureau?
• Do your Quebec Guides wear costumes?

Private Quebec Guided Tours

• How many participants per guide are acceptable for Quebec Private Guided Tours?
• How long in advance must reservations be made for Quebec Private Guided Tours?
• Do we need to confirm the number of participants for Quebec Private Guided Tours a long time beforehand?
• Are the itineraries for Quebec Private Guided Tours suitable for seniors or people with reduced motricity?
• Can we include a break for lunch during Quebec Private Guided Tours?
• How can I pay for a Quebec Private Guided Tour?

Quebec Rallies on Foot

• Does Quebec Rallies on Foot refer to the history of Quebec City?
• Are historical Quebec Rallies on Foot planned at certain fixed dates or hours?
• Are there a minimum number of participants needed for Quebec Rallies on Foot to take place?
• How many participants should make up the teams during the historical Quebec Rallies on Foot?
• Is the Quebec Rallies on Foot suitable for school groups touring Quebec City?

Tour & Travel

• Why should we use Tours Voir Quebec’s services to plan Tour & Travel stays in Quebec City?
• Does Tours Voir Quebec offer guiding services in Montreal as well?
• We are planning a trip to the Charlevoix region. Can Tours Voir Quebec help us?
• We want to go whale watching in Tadoussac. How can Tours Voir Quebec be useful for that particular trip?

Tours Voir Quebec’s Answers for Better Guided Tours and Services!

The Grand Tour

Is there parking available nearby the departure point for The Grand Walking Tour?

A: Pay parking is available underneath Quebec City Hall and along “des Remparts” St. Bus routes (3, 7 & 11) stops nearby Centre Infotouriste (12, rue Ste-Anne) which is the departure point for The Grand Tour.

Why is The Grand Tour the best way to discover Old Quebec City - a World Heritage Site?

A: First of all, historic sites such as Dufferin Terrace, Place Royale, Petit-Champlain District, the Ursulines’ Convent, Basilica Notre-Dame and Quebec fortifications lie hidden inside Old Quebec City and can only be appreciated on foot. Second, all tour buses are barred from the most distinctive areas of Old Quebec City. Third, walking tours constitute an ecological and healthy way to discover Quebec City. Finally, The Grand Tour represents a rare opportunity to meet and chat with a local Quebec tour guide, who knows and breathes Quebec City.

Do you offer a shuttle service to Old Quebec City?

A: Yes, it is offered when you sign up for the Old Quebec and Country Package. Old Quebec Tours provide the shuttle service to and from Old Quebec City. The package must be completed on the same day.

Do you cancel tours in case of rain?

A: No, we walk, rain or shine. We even supply large umbrellas!

Does The Grand Tour take place in two languages at a time?

A: The Grand Tour always takes place in one language at a time. If you sign up for an English departure, rest assured that your tour will be conducted in English only.

How can I pay for The Grand Tour?

A: You may pay in Canadian dollars, with your credit card (Visa™ or Mastercard™) or simply book online.

Do we need to reserve to join The Grand Walking Tour of Old Quebec City?

A: In high season – from May 1st to October 31st - it is not required to reserve your place for The Grand Tour but highly recommended. The size of groups is of 15 participants per guide and it can be quickly reached. In low season – from November 1st to April 30th - it is necessary to reserve in order to guarantee a departure.

Do you require a minimum number of people for a departure of The Grand Walking Tour to take place?

A: From May 1st to October 31st, no number is required. From November 1st to April 30th, a minimum of 2 people is required.

If we are part of a small group of visitors to Quebec City, do you offer reduced rates?

A: We offer discounted rates for groups of seven of more. Contact us to find out more!

Does The Grand Walking Tour enter a few historic buildings?

A: Our guides tend to remain outside historic buildings throughout The Grand Walking Tour, there is just so much to see! But, in case of inclement weather they may elect to enter basilica Notre-Dame or the Ursulines’ Chapel.

Does The Grand Walking Tour go inside Chateau Frontenac?

A: Being a landmark of Old Quebec, Chateau Frontenac is part of The Grand Tour. It cannot be entered by tour groups. Many of our guides will volunteer to show you its interior courtyard however.

Does The Grand Walking Tour enter the Quebec Citadel and the Governor General’s Residence?

A: Since the Quebec Citadel remains an active military base it makes use of its own guides. The Grand Tour presents its external features as well as its general history.

Does The Grand Walking Tour cover the Quebec Plains of Abraham?

A: The Grand Tour stays within the confines of Old Quebec City - a World Heritage City. It is however possible to enjoy a guided tour of the Quebec Plains of Abraham by hiring a private Quebec tour guide.

How many Quebec historical sites do you visit during The Grand Walking Tour of Old Quebec City?

A: The Grand Tour will lead you through at least ten significant Quebec historical sites and introduce unique aspects of Old Quebec City along the way, be they architectural or cultural.

Is Quebec First Nations’ history part of The Grand Tour ?

A: Quebec First Nations played and keep on playing an important role in Quebec history. Their history is definitely part of The Grand Tour.

Are you employed by the Quebec Business and Convention Bureau?

A: No, Tours Voir Québec is privately owned and independent.

Do your Quebec Guides wear costumes?

A: Quebec Guides from Tours Voir Québec do not consider the use of costumes necessary to conduct interesting and stimulating Quebec City Walking Tours. They do display a name tag and the Quebec City license for tour guides.

Quebec Private Guided Tours

How many participants per guide are acceptable for Quebec Private Guided Tours?

A: Fifteen (15) to twenty (20) adults per guide as a maximum. There is no minimum.

How long in advance must reservations be made for Quebec Private Guided Tours?

A: If you need Quebec Guides from Tours Voir Quebec, 24-48 hours will normally do. For your peace of mind, we accept cancellations up to 24 hours prior to departure time at no cost. We require a credit card number (Visa™ or Mastercard™) as a guaranty only when placing your reservation.

Do we need to confirm the number of participants for Quebec Private Guided Tours a long time beforehand?

A: You may provide an approximate number of participants when placing your reservation and confirm the final number the day before the Quebec Private Guided Tours.

Are the itineraries for Quebec Private Guided Tours suitable for seniors or people with reduced motricity?

A: The level of flexibility of Quebec Private Guided Tours allows for adjustments of the walking distances to the age and physical condition of participants.

Can we include a break for lunch during Quebec Private Guided Tours?

A: It is possible to include such a break. Tours Voir Quebec can help you plan for it.

How can I pay for a Quebec Private Guided Tour?

A: You may pay in Canadian dollars, with a credit card (Visa™ or Mastercard™) or by company cheque. Invoicing after the activity is also an option.

Quebec Rallies on Foot

Does Quebec Rallies on Foot refer to the history of Quebec City?

A: Quebec Rallies on Foot include references to the history of Quebec City. They also allow the participants to find out about buildings and monuments of Old Quebec City. The participant’s sense of observation and deduction are put to the test.

Are historical Quebec Rallies on Foot planned at certain fixed dates or hours?

A: Quebec Rallies on Foot schedule is flexible, you can reserve it at the date and hours of your liking.

Are there a minimum number of participants needed for Quebec Rallies on Foot to take place?

A: Tours Voir Quebec asks for a minimum of 10 paying participants for the historical Quebec Rallies on Foot to take place.

How many participants should make up the teams during the historical Quebec Rallies on Foot?

A: Tours Voir Quebec recommends dividing the group into teams of 3-5 participants if there are fewer than 60 participants; larger teams should be considered for groups of more than 60 participants.

Is the Quebec Rallies on Foot suitable for school groups touring Quebec City?

A: Tours Voir Quebec designed historical Quebec Rallies on Foot adapted to school groups of different grades.

Tour & Travel

Why should we use Tours Voir Quebec’s services to plan Tour & Travel stays in Quebec City?

A: Tours Voir Quebec’s expertise in the field of Tour & Travel planning will ensure that your clients experience Quebec City and its immediate vicinity efficiently. To plan group tours of Quebec City and its surroundings implies that one knows: Quebec tourist attractions and historical sites as well as the time involved to fully enjoy and travel to them. Tours Voir Quebec can take care of all those details for you! Save yourself time by hiring a Quebec City expert from Tours Voir Quebec.

Does Tours Voir Quebec offer guiding services in Montreal as well?

A: Tours Voir Quebec is proud to count on a reliable network of experienced tour guides in Montreal. Contact us.

We are planning a trip to the Charlevoix region. Can Tours Voir Quebec help us?

A: Tours Voir Quebec can make sure that your trip to the Charlevoix Region is memorable. Contact us.

We want to go whale watching in Tadoussac. How can Tours Voir Quebec be useful for that particular trip?

A: Tours Voir Quebec can indeed help you plan your whale watching excursion with pleasure. Contact us.